Privacy Policy

1. Who we are

5D Publishing is a web design and development studio specialising in custom websites for healers, lightworkers, and wellness practitioners. Our founder is based in Australia. For privacy enquiries, contact hello@5thdimensionpublishing.com.

2. Information we collect

Information you provide

• Contact form (/contact): your name, email address, and the message you write to us.
• Booking form(/start): your name, email, and the briefing answers you provide (your modality, current website situation, what you're looking for).
• Calls and email correspondence: anything you share with us in conversation, plus standard email metadata.

Information collected automatically

When you visit our website, we and our third-party providers may collect:

• Technical data: IP address, browser type, device type, operating system, screen size.
• Usage data: pages visited, time on page, referring URL, clicks.
• Cookies and similar technologies: see our Cookie Policy for details.

3. How we use your information

We use the information we collect to:

• Respond to your enquiries and provide the services you've requested.
• Send transactional emails (booking confirmations, project updates).
• Send marketing emails — only if you've explicitly opted in via the /start funnel. You can unsubscribe from any marketing email.
• Improve our website and understand how visitors use it.
• Run targeted advertising on platforms like Meta and Google. You can opt out — see Section 9.
• Comply with our legal obligations.

4. Legal bases for processing (GDPR)

If you're in the European Economic Area or UK, we process your data on these legal bases:

• Contract: when processing is necessary to provide services you've engaged us for.
• Legitimate interests: for analytics, security, and improving our services.
• Consent: for marketing emails and non-essential cookies.
• Legal obligation: for tax, accounting, and other compliance requirements.

5. Who we share your information with

We don't sell your data. We share it only with the third-party service providers we use to run our business:

We may also disclose your information if required by law, court order, or to protect our rights, property, or safety.

6. International data transfers

Several of our service providers are based outside Australia (primarily in the United States and European Union). When your data is transferred internationally, we rely on the service providers' standard contractual clauses, certifications, or other lawful transfer mechanisms.

7. Data retention

• Contact form submissions and discovery call notes: kept for as long as you're a prospective or active client, plus 7 years after our last engagement for tax and legal compliance.
• Marketing email subscriptions: kept until you unsubscribe.
• Analytics data: aggregated and retained per the policies of our analytics providers (typically up to 26 months for Google Analytics 4).
• Cookies: see our Cookie Policy for individual cookie lifetimes.

8. Security

We use industry-standard technical and organisational measures to protect your information, including encrypted connections (HTTPS), secure email transmission, and access controls. No system is 100% secure, but we take this seriously.

9. Your rights

Depending on where you live, you may have the right to:

• Access: request a copy of the personal data we hold about you.
• Correction: ask us to fix inaccurate or incomplete data.
• Deletion: ask us to delete your data (the “right to be forgotten” under GDPR).
• Portability: receive your data in a portable format.
• Restriction: ask us to limit how we process your data.
• Objection: object to processing based on legitimate interests, including direct marketing.
• Opt out of sale or sharing(California residents under CCPA): we don't sell your data.
• Withdraw consent: at any time, where processing is based on consent.

To exercise any of these rights, email hello@5thdimensionpublishing.com. We'll respond within 30 days (sooner where required by law).

If you're in Australia, you can also lodge a complaint with the Office of the Australian Information Commissioner. If you're in the EU/UK, with your local data protection authority.

10. Children's privacy

Our services aren't directed at children under 16, and we don't knowingly collect data from them. If you believe we've collected data from a child, email us and we'll delete it.

11. Changes to this policy

We may update this policy from time to time. We'll post the new version here with an updated “Last updated” date. For material changes, we'll notify active clients and email subscribers directly.

12. Contact us

Privacy enquiries: hello@5thdimensionpublishing.com
5D Publishing, Australia